Customer Service Advisor

Recruiting now for a Customer Service Advisor to join a friendly team on a Temp to Perm basis. 

About the Customer Service Advisor role:

• Monday to Friday - No weekends!
• Working hours are either 8am-4:30pm or 9am-5:30pm
• 26,436 per annum  
• Temp to permanent role, starting on 24th August 
• Office based role in Stratton area (on main bus route)

Duties for the Customer Service Advisor role:

• Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
• Liaise with various parties including transport providers
• Liaise with other internal team members
• Entering information on two different customer record systems
• Dealing with transport and customer queries
• Entering information into reporting spreadsheets
• Build and maintain relationships with key customers
• Ensure procedures are adhered to in line with company policy and best practice

Experience / Skills required for the Customer Service Advisor role:

• Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
• Excellent interpersonal and active listening skills
• Clear communication skills and a strong command of the English language
• Strong attention to detail and articulate both verbally and written
• Ability to work independently
• Passionate about good customer service experience

To be considered for the Customer Service Advisor role apply today!