Customer Service Advisor in Alderley Edge, Cheshire East
Posted by Barlow Wood Ltd
£26,500 a year
Alderley Edge · Permanent
CUSTOMER SERVICE ADVISOR
ALDERLEY EDGE
£26, 500 + BONUS + FREE PARKING
Our client is seeking a customer focused individual to join their small team. This si a telephone based role and previous telephone based customer service experience would be an advantage.
Customer Service Advisor Duties
- Maintaining a high level of customer satisfaction.
- Dealing with inbound and outbound calls
- Acknowledging and responding to customer queries promptly.
- Processing customer applications.
- Understanding our business, to help with queries.
- Using various channels to communicate with customers.
- Working as part of a team.
- Be able to communicate with other departments in the business.
- Uploading data to customer files.
- Maintain a positive, empathetic, and professional attitude towards customers and teammates always.
- Maintaining confidentiality and abiding by all regulatory requirements.
- Going above and beyond for customers.
Customer Service Advisor Requirements
- Previous experience in customer service
- Previous experience of the Financial Services sector would be an advanatage
- Excellent telephone manner
- Must live within a sensible commuting distance of Alderley Edge
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