Customer Service Advisor (Bookings Team)

Pertemps Southampton

Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations.

 

This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.

 

 

 

Responsibilities as a Customer Service Advisor:

 

  • Providing frontline telephone and email support to ensure a smooth journey and high-quality care.

  • Booking appointments for customers as required.

  • Dealing with enquiries, answering queries, calls and escalating to relevant departments.

  • Deal with a high volume of calls and emails each day.

  • Appropriately and sensitively deal with professionals, customers and clients.

  • Always adhere to strict policies regarding confidentiality and compliance.

  • Identify and escalate any issues to a relevant supervisor.

  • Ensuring all information is recorded accurately on your system.

 

 

 

Requirements:

 

  • A minimum of 2 years relevant customer service and support experience.

  • Experience of using databases and a proficient IT user.

  • Outstanding verbal and written communication skills.

  • Experience working in a fast paced, customer handling environment.

  • Clear understanding of confidentiality and handling sensitive information.

  • Self-sufficient and a problem solver.

  • Happy to undertake a DBS check.

 

 

 

The Role:

 

  • Fully remote, home based (all IT equipment will be provided).

  • Monday – Friday, 9am – 5pm with 1 hour for lunch.

  • Salary of £24,000 - £26,000 depending on experience.

 

 

 

If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV.
Apply Now →

Application opens at the source listing. Free for jobseekers.

Related Jobs