Customer Service Advisor in Southampton
Posted by BRC
£15.27 – £19.84 an hour
Eastleigh (SO50 6AD) · Contract
Type: Temporary - 3 months
Location: Eastleigh
Salary: £15.27 - £19.84 per hour
BRC are working closely with a customer-focused organisation who are looking for an Operational Support Assistant to join their team in Eastleigh on a 3-month temporary basis.
This role involves providing high-quality administrative and customer service support across the organisation, helping frontline teams deliver efficient services while maintaining accurate records and a professional, responsive approach.
Duties:
- Monitor team work queues and mailboxes, ensuring requests are actioned within agreed timescales.
- Raise orders for Energy Performance Certificates (EPCs) and request, save and maintain certificates.
- Liaise with internal teams via telephone, email and in person.
- Produce decoration vouchers and payment cards for customers.
- Update records relating to Housing Benefit changes and produce letters using templates.
- Process incoming and outgoing post, ensuring documents are scanned and distributed correctly.
- Raise repair requests on behalf of colleagues working in the field.
- Maintain customer records for Authority to Discuss (ATD) applications and renewals.
- Act as a first point of contact for visitors and colleagues, providing a welcoming and professional service.
- Review out-of-hours logs and take appropriate action.
- Process and review HomeSwapper applications, working closely with the Housing team.
- Process and index customer key fob requests.
- Previous experience in a customer service or administrative role.
- Strong organisational skills with the ability to prioritise and manage multiple tasks.
- Excellent attention to detail and accurate data entry skills.
- Good written and verbal communication skills.
- Proficiency in Microsoft Office.
- Ability to work independently, use initiative and remain calm under pressure.
- Confidence using office equipment and handling confidential information.
- A professional, friendly and customer-focused approach.
To apply, please submit your CV outlining your relevant experience and qualifications.
Applications will be reviewed on an ongoing basis until the position is filled. Due to the high volume of applications we may receive, we may not be able to respond to every applicant. If you have not heard from us within 72 hours, please assume your application has been unsuccessful on this occasion.
Referral Scheme: Know someone who would be suitable for this role? Recommend a friend or colleague and you could receive up to £100 once they have completed three months working through BRC. T&Cs apply.
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