Customer Service Advisor

Customer Service Advisor - Appley bridge - £28,727 + Benefits and Career Progression

My client a well established Manufacturer is looking for a proactive and customer-focused Customer Service Advisor to join the busy team. This is an exciting opportunity for someone who enjoys building strong customer relationships, managing orders from start to finish, and working closely with suppliers and internal teams to ensure a seamless customer experience.

The successful candidate will play a key role in processing customer orders, coordinating deliveries, monitoring stock availability, and resolving customer queries efficiently and professionally.

Key Responsibilities of the Customer Service Advisor:

• Answer telephone calls professionally and courteously
• Process customer orders efficiently and accurately
• Manage direct shipments from suppliers to customers
• Place orders with internal and external suppliers and arrange timely deliveries
• Monitor stock levels in line with customer demand and supplier lead times
• Proactively communicate with customers regarding order progress and any issues
• Manage customer expectations and provide excellent customer service throughout the order process
• Handle invoice queries and raise credit notes where necessary
• Support different operational areas, including Specification, Key Accounts, Merchant & Distribution, as required
• Maintain confidentiality and handle sensitive customer information appropriately
• Undertake any other reasonable duties requested by management to support the business

Essential Skills & Experience as Customer Service Advisor:

• Highly organised and motivated individual with excellent communication skills and a passion for delivering outstanding customer service.
• Previous experience in a customer service or administrative role
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to prioritise workloads effectively
• High level of accuracy and attention to detail
• Good IT skills, including Microsoft Office
• Ability to work well under pressure
• Self-motivated and able to work independently as well as part of a team
• A proactive approach to problem-solving and taking ownership through to resolution

What`s on Offer for the Customer Service Advisor:

• Supportive and friendly working environment
• Pension scheme
• Hybrid working once probation is passed
• 24 days holiday + bank holidays
• Healthcare Cash plan (claim back on dental, optical)
• Life Assurance policy
• Discount scheme
• Death in service scheme
• Cycle to work Scheme

Benefits: