Customer Service Advisor at Eclipse Car Sales, Southampton

Customer Service / Aftersales Advisor / Fair Oak (SO50) / £30K+ (DOE) & Benefits

Love cars and enjoy helping people? This could be the role for you!

Eclipse Car Sales is growing! Following our recent expansion into a new sales showroom, with over 200 cars in stock, we're looking for an enthusiastic, organised Customer Service / Aftersales Advisor to join our experienced team in Fair Oak.

You'll be the first point of contact for customers needing aftersales support, helping ensure their experience remains first-class long after they've driven away. From arranging workshop appointments to keeping customers informed about repairs, you'll play a key role in delivering a smooth, professional service.

What You'll Be Doing as the Customer Service / After Sales Advisor

• Booking vehicles into the workshop and gathering essential information to help technicians diagnose and resolve issues.
• Keeping customers updated on repair progress, explaining work required and providing realistic timescales.
• Handling aftersales enquiries and resolving customer concerns, with support from the Aftersales Manager.
• Arranging workshop appointments and managing courtesy car bookings.
• Obtaining customer authorisation and payments for repairs.
• Working with the Aftersales Manager to assess warranty claims and chargeable repairs.
• Supporting the wider team with sales enquiries where appropriate.
• Carrying out general forecourt duties, including moving vehicles and taking cars for MOTs and workshop visits.

What We're Looking For

We're looking for someone who is customer-focused, confident on the phone and comfortable working in a busy automotive environment.

Ideally, you'll have:

• Good automotive knowledge and an interest in cars.
• Excellent communication skills and a professional telephone manner.
• Strong IT skills, including Excel, with the ability to learn new systems quickly.
• Excellent organisation skills and the ability to manage multiple tasks.
• A proactive, self-motivated approach and a commitment to delivering great customer service.
• Previous experience in a similar role would be an advantage, but it's not essential if you have a good understanding of cars and the right attitude. You'll work closely with the Aftersales Manager, with support as you learn the role.

Why Join Eclipse Car Sales?

• Join an experienced, supportive team.
• Company pension
• Yearly Christmas Do
• On site Parking
• Staff rate car servicing
• Be part of a growing dealership with a recently expanded showroom and over 200 cars in stock.
• Enjoy a varied role combining customer service, administration and automotive knowledge.
• Develop your skills and take on greater responsibility as you gain experience.

Interested?

If you're organised, enjoy working with people and have a passion for cars, we'd love to hear from you!

Send us your CV today to apply.