Customer Service Advisor

Sheffield | Full Time | Permanent
Salary (DOE) + Excellent Benefits

Are you passionate about delivering exceptional customer service and building strong relationships with customers? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.

We're recruiting on behalf of a well-established, growing international business for a Customer Service Advisor to join their friendly and supportive team in Sheffield. This is an excellent opportunity for someone with strong administration and communication skills who enjoys providing first-class service while coordinating orders from enquiry through to delivery.

As a Customer Service Advisor, you'll be the key point of contact for customers, ensuring orders are processed accurately and queries are resolved efficiently. You'll work closely with internal departments to provide a seamless customer experience and support both UK and international accounts.

• Managing customer enquiries via phone and email in a professional and timely manner.

• Processing sales orders accurately and efficiently.

• Maintaining and updating customer information within the CRM system.

• Liaising with internal teams including Sales, Logistics and Warehouse to ensure smooth order fulfilment.

• Providing updates on deliveries, stock availability and order progress.

• Handling customer queries and resolving issues with a proactive approach.

• Producing and maintaining accurate documentation and records.

• Supporting the wider customer service team with administrative duties as required.

We're looking for someone who is organised, customer-focused and enjoys working in a busy office environment.

• Previous experience in a Customer Service, Sales Support or Customer Administration role.

• Experience of sales order processing.

• Good working knowledge of CRM systems and Microsoft Office.

• Excellent communication and relationship-building skills.

• Strong attention to detail and the ability to prioritise workload.

• A positive, team-oriented attitude with a willingness to learn.

• Experience supporting export or international customers, including an understanding of export documentation or processes.

• The ability to speak an additional language.
  

If you're a customer-focused professional looking for your next opportunity in Sheffield and want to join a business where your contribution will make a real difference, we'd love to hear from you, call Sarah or Amy at Elevation Recruitment Business Support to discuss further.