Customer Service Advisor in Bristol, Gloucestershire

Customer Service Advisor
Temporary
£19 Umbrella
Bristol

Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary basis an organisation to manage customer service enquiries received via email and telephone.

Duties of the Customer Service Advisor role will include, but is not limited to:

• Manage customer service enquiries received via email and telephone, resolving issues promptly and efficiently in line with agreed SLAs to ensure a positive customer experience.
• Instruct subcontractors to undertake remedial works, monitoring progress and following up to ensure timely completion.
• Proactively manage outstanding remedial works, taking appropriate action to ensure completion within the 28-day target wherever possible.
• Deliver exceptional customer service, demonstrating empathy, professionalism and understanding throughout the customer journey.
• Maintain effective communication and strong working relationships with internal departments to ensure a coordinated approach to customer service.
• Undertake general administrative duties, ensuring all customer records and database systems are accurate and kept up to date.
• Monitor and maintain customer service KPIs in accordance with company standards and performance expectations.
• Maintain a thorough understanding of company Health and Safety policies and procedures, ensuring compliance at all times.

Essential Requirements for the Customer Service Advisor:

• Previous customer service experience
• Organisational skills

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.