Customer Service Advisor in Walsall

£12.71 per hour plus uncapped bonus

40 Hours per week

Monday to Friday (flexible between 8am-6pm) plus every third Saturday, 9am-5.30pm

Office based – At our iconic Bescot Headquarters

What you’ll be doing

•Working in the Service, Maintenance and Repair Team

•Handling calls from existing and prospective customers

•Discussing RAC's range of Service, Maintenance and Repair services, discussing the most appropriate options for the customer's needs

•Booking and scheduling appointments once services have been agreed

What we’re looking for

•Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)

•The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations

•Strong problem-solving skills and sound judgement under pressure

•Confidence using multiple systems and handling information accurately

•A proactive mindset - you take ownership and see things through