Customer Service Advisor

As a Customer Service Advisor in Leeds, you'll be the first point of contact for customers, helping them with their enquiries and ensuring their experience is smooth and efficient. This role in the business services sector is all about delivering excellent service and keeping things running seamlessly for the team.

Client Details

This role is with an organisation in the business services industry based in Leeds.

Description

• Respond to customer enquiries promptly and professionally.
• Provide accurate information about products and services.
• Resolve customer issues or escalate them to the appropriate team as needed.
• Maintain and update customer records in the system.
• Ensure all interactions comply with company policies and standards.
• Assist with administrative tasks to support the customer service team.
• Identify opportunities to improve processes and customer satisfaction.

Profile

A successful Customer Service Advisor should have:

• Strong communication and interpersonal skills.
• A customer-focused approach and problem-solving mindset.
• Attention to detail and good organisational skills.
• Ability to work efficiently in a busy environment.
• Experience using computer systems and handling data.

Please be advised that all employment offers are subject to the successful completion of pre-employment screening, including a Basic DBS check and credit check.

Please also note the start date for this role will be the 28th September.

Job Offer

• Temp to perm opportunity.
• 28th September start date.
• Weekly pay.
• City centre office close to main public transport links.