Customer Service Advisor in Exeter
Posted by Pivotal Recruit
This is a varied role combining telephone-based customer service, order processing and administration. You'll be supporting an established network of business customers, dealing with day-to-day enquiries and making sure orders are processed accurately and efficiently.
It would suit someone who enjoys speaking to customers, is comfortable working in a busy environment and has strong attention to detail.
The role
Your responsibilities will include:
- Handling incoming calls from customers regarding orders, products and general enquiries
- Processing orders received by telephone and email
- Preparing order acknowledgements, invoices and pro-forma documentation
- Liaising with warehouse and distribution teams regarding customer deliveries
- Calculating applicable discounts and delivery/carriage charges
- Dealing with customer queries and complaints professionally and efficiently
- Keeping customer information accurate and up to date on the CRM system
- Raising and managing customer service tickets where required
- Providing administrative and customer support to the field-based sales team
- Building positive working relationships with customers and colleagues across different departments
We're looking for someone who can demonstrate:
- Previous customer service, sales administration or order-processing experience
- Confident and professional telephone communication skills
- Good written communication
- Strong administrative and organisational skills
- Accuracy and attention to detail
- Good Microsoft Office skills and general computer literacy
- The ability to manage several tasks and priorities at the same time
- A positive approach to learning new systems and product information
- The ability to work independently while also contributing to a wider team
- Salary: £26,000
- Permanent position
- Exeter location
- Generous holiday entitlement
- Flexitime available for eligible office-based employees
- Company pension scheme
- Free on-site parking
- Staff discount scheme
- Training and development
- Supportive, established working environment
Apply today!
Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency and advertising this vacancy on behalf of their client.
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