Customer Service Advisor

Job Description:

We are seeking an energetic and dedicated Customer Service Advisor to join our clients dynamic team. In this role, you will be the frontline representative responsible for delivering exceptional service to their prestigious customers, ensuring their needs are met with enthusiasm and professionalism.

Your proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a seamless customer experience. If you thrive in a fast-paced environment and possess strong communication skills, this is your opportunity to make a meaningful impact while developing your career in customer service.

Role and Responsibilities:

• Engage with customers via phone and email to address inquiries, provide service information, and resolve issues promptly.
• Utilise the inhouse operations system to provide quotes, manage bookings and to support invoice processing.
• Provide track and trace information data to clients on request.
• Contribute to team goals by participating in training sessions, sharing best practices, and supporting continuous improvement initiatives.
• Support and build strong relationships with our clients customer base.

Requirements:

• A minimum of 1 year experience in a customer service role is preferred from any industry.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated problem-solving abilities with a positive attitude towards resolving customer concerns.
• IT proficiency in Word, Outlook and Excel.
• Polite and professional telephone manner.

Employee Benefits:

Our client offers a range of benefits designed to support their employees’ financial wellbeing, health, professional development and work-life balance:

• Free Onsite Parking
• Workplace Pension – Employer contributions to support your long-term financial planning.
• Private Medical Insurance – Available from January following the start of your employment.
• Gym Benefit – Access to a gym benefit to support your health and wellbeing.
• Electric Vehicle Scheme – Access to an electric vehicle salary sacrifice scheme.
• Cycle to Work Scheme – A tax-efficient way to purchase a bicycle and cycling equipment for commuting.
• Working from Home Allowance – 20 days available to eligible office-based employees.
• Training & Professional Development – Opportunities for training, professional qualifications and ongoing career development.
• Technology & Equipment – A company mobile phone and laptop provided where required for your role.

This is an excellent role within a friendly, professional and ever growing business.