Customer Service Advisor

Customer Service Advisor

Red Recruitment is recruiting a full-time Customer Service Advisor to join our client's team in Boldon Colliery.

This role is perfect for someone who enjoys helping people and delivering outstanding customer experiences. You will provide telephone, email and live chat support for one of the world's leading stationery brands, assisting customers with everything from product enquiries and online orders to deliveries, returns and refunds.

Benefits and Package for Customer Service Advisor:

Salary: £12.81 per hour
Hours: 40 hours per week, Monday to Friday between 8.00am and 6.00pm
Shift Pattern: Shifts include 8.00am-4.30pm, 9.00am-5.30pm and 9.30am-6.00pm
Contract: Temporary. Potential for Temp-to-Perm
Location: Office Based. Boldon, Sunderland

• Full training and ongoing support
• Supportive and inclusive working environment
• Fun and fast-paced customer service role
• Opportunity to represent one of the world's leading stationery brands

Key Responsibilities of Customer Service Advisor:

• Handle inbound customer calls professionally and efficiently.
• Respond to customer enquiries via telephone, email and live chat.
• Assist customers with product enquiries, online orders, deliveries, returns, exchanges and refunds.
• Resolve customer concerns with empathy and a solution-focused approach.
• Process customer orders, amendments and payments accurately when required.
• Maintain accurate customer information and interaction notes using internal systems.
• Escalate complex enquiries to the appropriate team when necessary.
• Develop excellent product knowledge to provide accurate information and helpful recommendations.
• Meet individual and team targets relating to quality, productivity and customer satisfaction.
• Work collaboratively with colleagues to deliver consistently positive customer experiences.
• Ensure all customer interactions comply with company policies and data protection requirements.

Key Skills and Experience of Customer Service Advisor:

• Previous experience in a customer service or contact centre environment is preferred but not essential.
• Excellent verbal and written communication skills.
• Friendly, patient and professional telephone manner.
• Strong listening, problem-solving and conflict-resolution skills.
• Confident using computer systems, with the ability to learn new platforms quickly.
• Highly organised with excellent attention to detail.
• Able to multitask and remain calm under pressure.
• Empathetic and solution-focused approach to customer concerns.
• Comfortable working in a busy, fast-paced environment.
• Flexible approach to working hours during peak trading periods when required.

If you have excellent communication skills, enjoy helping customers and are interested in this full-time Customer Service Advisor position, please apply now!

Red Recruitment (Business)