Customer Service Advisor

Job Title: Customer Service Adviser
Location: Hybrid (Head Office & Home Working)
Salary: Competitive + Annual Bonus
Hours of Work: Full-time
Working Arrangements: Hybrid working available following successful completion of training.
Contract Type: Permanent
Start Date: 24th August (Fixed)
Training: 2-3 weeks full-time at Head Office. Limited holiday or appointment flexibility during this period.
Interview Dates: Week commencing 20th July.

I'm recruiting on behalf of a leading UK financial services organisation that is expanding its award-winning customer service team.

This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering outstanding customer service. Unlike a traditional call centre role, you'll have meaningful conversations with customers, understand their individual needs and provide tailored solutions that genuinely make a difference.

If you're looking for a business that invests heavily in its people, offers excellent career progression and promotes a healthy work-life balance through hybrid working, this could be the perfect next step.

As a Customer Service Adviser, you'll be supporting customers with a variety of savings-related enquiries, ensuring every interaction is handled professionally, accurately and with empathy.

Your responsibilities will include:

• Handling inbound customer enquiries relating to savings accounts and transactions.
• Supporting customers with account maintenance, withdrawals, new account openings and ISA transfers.
• Understanding customers' financial goals through meaningful conversations.
• Recommending suitable products and services where appropriate.
• Working closely with internal specialist teams to achieve the best outcomes for customers.
• Resolving complaints professionally and providing additional support to vulnerable customers.
• Delivering exceptional service while meeting quality, compliance and performance standards.
• Identifying opportunities to improve customer experience and internal processes.

We're looking for individuals who genuinely enjoy helping others and can build trust through great conversations.

You'll ideally have:

• Previous customer service experience (telephone, face-to-face or another customer-focused environment).
• Excellent communication and listening skills.
• A confident and professional telephone manner.
• Strong empathy and the ability to adapt your approach to different customers.
• The resilience to remain calm under pressure.
• Good attention to detail and the ability to follow regulated processes.
• A positive attitude with a willingness to learn and develop.

Experience within financial services is beneficial but not essential.

• Annual discretionary bonus.
• Holidays increasing with service.
• Employer pension contributions of up to 10%.
• Hybrid and flexible working arrangements.
• Private medical insurance.
• Health and wellbeing support.
• Discounted gym memberships.
• Lifestyle reward scheme.

Applicants must already have the unrestricted right to work in the UK. Unfortunately, sponsorship is not available for this position.

If you're looking to join a respected organisation where customer service comes first and your career development is genuinely supported, I'd love to speak with you.

Apply today or get in touch for a confidential discussion.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.