Customer Service Advisor

Are you passionate about delivering great customer service and helping people achieve their financial goals?

We're looking for a Customer Service Adviser to join a growing customer contact team, supporting savings customers across the UK. This is a fantastic opportunity to join an organisation that values development, flexible working, and putting customers first.

📍 Location: Skipton, North Yorkshire
📅 Start Date: 24th August 2026
⏰ Hours: 35 hours per week, Monday-Friday (shifts between 8:00am-6:00pm)
🏠 Hybrid Working: Office-based during training, followed by up to 2 days working from home
📄 Permanent, Full-Time

As a Customer Service Adviser, you'll be the first point of contact for customers, helping with a range of savings-related enquiries. Whether it's opening a new account, processing transactions, updating account details, or supporting ISA transfers, you'll deliver a friendly, professional, and tailored service.

• Supporting customers with savings queries, transactions, and account updates
• Understanding customers' needs through meaningful conversations
• Recommending relevant products and services where appropriate
• Working collaboratively with colleagues to achieve positive customer outcomes
• Handling complaints and supporting vulnerable customers with empathy and care
• Delivering excellent service while contributing to continuous improvement

We're looking for someone who:

• Has previous customer service experience
• Possesses excellent communication and listening skills
• Takes a customer-first approach and builds rapport easily
• Remains calm and professional in challenging situations
• Works well to service standards and targets
• Is eager to learn, develop, and build a long-term career

• Annual discretionary bonus
• 25 days holiday plus bank holidays, increasing with service
• Private medical insurance
• Hybrid and flexible working options
• Cycle-to-work scheme, gym discounts, and lifestyle benefits
• Career development within a supportive and inclusive environment

Please note: Successful candidates must be available to start on 24th August 2026 and attend 2-3 weeks of full-time training in Skipton. Applicants must already have the right to work in the UK, as sponsorship is not available for this position.

If you're looking for a rewarding customer service role with genuine career progression, send your CV to jessica.haslam@search,(url removed) and I'll be in touch!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.