Customer Service Advisor

SVB Solutions

Customer Service Advisor (Part-time)

Warwick, Warwickshire
£13.50 per hour + Excellent Benefits
20–22.5 hours per week

Are you passionate about delivering outstanding customer service? Looking for a part-time role that offers flexibility, work-life balance, and genuine career development opportunities?

Working Pattern

  • 2 full days per week (Tuesday and Wednesday) plus another day of 5.5 to 7.5 hours
  • Free onsite parking and convenient location close to Warwick Parkway Railway Station

Benefits

  • Private healthcare (BUPA) and Medicash healthcare plan
  • Employee Assistance Programme
  • Death in Service and Critical Illness cover
  • Employee discount scheme
  • Holiday purchase scheme
  • Casual dress policy
  • Long Service Awards
  • Employee Appreciation Days and regular social events
  • Ongoing training and clear opportunities for career progression

The role of Customer Service Advisor

As a Customer Service Advisor, you will be the first point of contact for customers, delivering a professional and positive experience across multiple communication channels.

Key responsibilities of Customer Service Advisor

  • Responding to customer enquiries via telephone, email, live chat and online platforms
  • Providing exceptional customer service at every stage of the customer journey
  • Maintaining accurate customer records and updating internal systems
  • Completing administrative tasks and data entry with a high level of accuracy

To be successful as a Customer Service Advisor you need:

  • Experience in  customer service, contact centre, administration or customer support
  • Excellent communication and interpersonal skills
  • Good Microsoft Office and keyboard skills
  • Strong attention to detail and organisational ability
  • A positive, proactive and team-focused approach
  • Be able to reliably commute to Warwick and have the Right to Work in UK

Keywords: Customer Service Advisor, Customer Support Advisor, Contact Centre Agent, Call Centre Advisor, Helpdesk Advisor, Customer Experience Advisor, Administrator, Customer Support Executive

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