Customer Service Advisor

Havant | Full Time | Permanent

Are you passionate about delivering great customer service?

We're looking for a Customer Service Advisor to join a growing business. You'll be the first point of contact for customers, handling enquiries, booking appointments, providing updates and ensuring a smooth customer journey from start to finish.

• Responding to customer enquiries by phone, email and online channels
• Booking appointments and coordinating with internal teams
• Providing updates and support throughout the customer journey
• Resolving customer queries and handling feedback professionally
• Maintaining accurate records using CRM systems

• Previous customer service or customer-facing experience
• Excellent communication skills
• Strong organisation and attention to detail
• Confident using Microsoft Office and CRM systems
• A positive, customer-first approach

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme
• Career development opportunities
• Friendly and supportive team environment

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.