Customer Service Advisor

Customer Service Advisor - Buxton

We are working on behalf of our leading manufacturer client who specilaise within the construction materials industry who are looking to recruit an experienced Customer Service Advisor to join their busy and successful team based in Buxton.

This is an excellent opportunity for a customer-focused individual with strong organisational skills to join a well-established business offering a varied and rewarding role within a supportive team environment.

Responsibilities: 

As an Internal Sales Executive, you will play a key role in supporting customers and the external sales team, ensuring orders are processed efficiently and customers receive an exceptional level of service.

• Act as the first point of contact for customers regarding orders, deliveries and product enquiries.

• Process customer orders accurately and efficiently.

• Coordinate delivery schedules with hauliers to ensure products are delivered on time.

• Handle customer queries and resolve issues in a professional and timely manner.

• Respond promptly to telephone and email enquiries.

• Liaise with transport providers and internal departments to support effective delivery planning.

• Provide administrative support to the external sales team, including preparing quotations and assisting with tender submissions.

• Process customer returns and credits in line with company procedures.

• Maintain accurate customer records and update internal systems.

The successful candidate will have:

• Previous experience in an Internal Sales, Sales Support or Customer Service position.

• Excellent communication and interpersonal skills.

• Strong organisational skills with the ability to manage multiple priorities.

• A proactive and customer-focused approach.

• Good administrative, numerical and problem-solving skills.

• High levels of accuracy and attention to detail.

• Good knowledge of Microsoft Office, particularly Excel.

• SAP experience would be advantageous but is not essential as training can be provided.

• The ability to work independently as well as part of a team.

Desirable Experience

• Experience within the construction, building materials or concrete products sector.

• Knowledge of supplying National and Independent Builders' Merchants.

If you're an organised, customer-focused professional looking to develop your career within a successful and growing business, we'd love to hear from you.

Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures