Customer Service Advisors & Administrators

Customer Service Administrators & Advisors - Financial Services | multiple roles available
Based at South Gyle | Fully office-based roles with free parking
Full-Time roles | Monday to Friday | 8:00am to 4:00pm (Administrators) | 9:00am to 5:00pm (Advisors)
Long-Term temporary contracts | minimum 9 months with strong potential to be extended & may become permanent
Pay rate of £13.50 per hour + holiday pay

Search Consultancy are currently working with one of our major Financial Services clients based at South Gyle to recruit a number of both Customer Service Advisors (Telephony) and Customer Service Administrators.

PLEASE NOTE - as this role will be working within Financial Services candidates MUST be able to pass both a criminal record check (Disclosure Scotland) and a Credit Check.

There are multiple roles in both teams and the successful candidates for each role will be responsible for the following:

Advisors

• Acting as the first point of contact for both advisors & customers via both telephone calls and digital channels
• Supporting with outbound customer contact where it's required
• Delivering the best possible customer service at all times
• Supporting customers with using digital options where required & explaining self-service options
• Identifying opportunities for process improvements in the team
• Logging of information accurately on internal systems

Administrators

• Processing both customer and advisor requests through the company's investment platforms & internal systems
• Ensuring requests are completed correctly in line with SLA's & agreed timescales
• Investigating & resolving queries & issues, working with internal teams where required
• Updating customer details & information on the company's internal systems
• Identifying areas for process improvements on Administration processes

In order to be considered for these roles your skills and experience should include:

• Advisors - previous experience working in a professional contact centre envirnonment - preferably within Financial Services
• Administrators - previous experience of providing back-office administration or processing - preferably within Financial Services
• Any candidates with the above experience including working with or exposure to ISA's, SIPP's & bonds would be advantageous, however this is not essential
• Excellent communication skills, both written and verbal
• Excellent organisational skills & attention to detail, with the ability to manage a busy workload effectively
• Experience of working to targets, deadlines or SLA's
• Solid IT skills, including the use of Word & Excel

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age