Neighbourhood Officer

The Opportunity

We're currently recruiting for an experienced Housing Officer to join a busy social housing provider on a 12-month contract. This is an excellent opportunity for a neighbourhood-focused housing professional who can hit the ground running and manage a varied patch with minimal supervision.

Working largely remotely, you'll be responsible for delivering a high-quality neighbourhood and tenancy management service, ensuring residents receive excellent customer service while maintaining sustainable communities.

Key Responsibilities

• Manage a designated neighbourhood patch.
• Deliver all aspects of tenancy management, including tenancy sign-ups, reviews and tenancy sustainment.
• Investigate and manage anti-social behaviour cases through to resolution.
• Undertake estate inspections and ensure neighbourhood standards are maintained.
• Deal with tenancy breaches and take appropriate enforcement action where required.
• Identify and support vulnerable residents, making referrals to relevant services.
• Work closely with internal teams and external agencies including local authorities and police.
• Respond to resident enquiries and complaints efficiently and professionally.
• Maintain accurate case records and ensure compliance with housing policies and procedures.

About You

To be considered, you must have:

• Proven experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer or similar within social housing.
• Experience managing ASB and tenancy-related cases.
• Strong knowledge of housing and tenancy management practices.
• Excellent communication and stakeholder management skills.
• The ability to manage a varied caseload independently.
• Experience working within a housing association, local authority or social housing provider.
• Availability to start at short notice or immediately.

Interested? Apply today for immediate consideration.