Customer Service Agent in Stafford, Staffordshire
Posted by Safer Hand Solutions
£26,230 a year
Stafford · Permanent
£26,250 Basic + Uncapped Commission
Permanent Position
Hybrid Working Available shifts!!!!!!
Safer Hand Solutions are proud to be working in partnership with a leading Staffordshire-based organisation to recruit a Customer Service Agent on a permanent basis.
This is an excellent opportunity to join a growing and successful business that offers a supportive working environment, excellent training, hybrid working, and an attractive commission structure.
The Role As a Contact Centre Agent, you will be responsible for managing customer interactions via telephone, email, and live chat. You will support customers with enquiries, discuss solutions, and deliver a high standard of customer service.
Working within a busy contact centre environment, you will receive full training and ongoing support to help you succeed and progress within the business.
Key Responsibilities
- Handling inbound and outbound customer calls
- Responding to customer enquiries via email and live chat
- Building rapport with customers and providing excellent service
- Negotiating suitable solutions and payment arrangements
- Updating customer records accurately on internal systems
- Working towards individual and team targets
- Ensuring all customer interactions are handled professionally and compliantly
- Previous experience within a contact centre, call centre, or customer service environment
- Strong communication and listening skills
- Good computer and administration skills
- Ability to work in a target-driven environment
- Excellent problem-solving and negotiation abilities
- Positive attitude and strong team-working skills
- £26,230 basic salary
- Uncapped commission scheme
- Hybrid working following successful training/probation
- Permanent contract
- Ongoing training and development
- Career progression opportunities
- Company pension
- Generous holiday allowance
- Free onsite parking
- Supportive and friendly working environment
- Rotating shift patterns
Apply today through Safer Hand Solutions to take the next step in your career.
Apply Now →
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