Customer Service Coordinator in Leigh, Greater Manchester

As a Customer Service Coordinator in Leigh, you will manage customer queries and order-related administration within the FMCG industry, helping day-to-day customer service run smoothly. You will keep information accurate, communicate clearly with customers and colleagues, and ensure requests are handled promptly.

Client Details

The organisation operates in the FMCG industry in Leigh.

Description

• Process customer orders accurately and in a timely manner.
• Coordinate with internal teams to ensure order fulfilment and delivery schedules are met.
• Collaborate closely with Supply, Demand, Commercial and Logistics teams
• Handle customer queries and resolve any issues promptly and proactively.
• Maintain accurate records of transactions and customer interactions.
• Generate reports to track order progress and identify any potential delays.
• Ensure compliance with company policies and procedures in customer service operations.
• Present to customers and senior stakeholders.

Profile

A successful 'Customer Service Coordinator' should have:

• Experience in Customer Service, Supply Chain or order processing/management, ideally within the FMCG sector (not essential)
• Strong communication and organisational skills.
• Passionate about delivering a great customer service.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work collaboratively with internal teams.
• Comfortable using systems and technology, with strong Excel skills and experience of Power BI or Microsoft Dynamics would be beneficial but is not essential.

Job Offer

• Competitive salary with opportunity for annual bonus.
• Pension contributions matched up to 10%.
• Hybrid working - 2 days working from home per week.
• Free parking.
• Life assurance and ill-health provision access.
• Fixed-term contract offering a stable role in Leigh.
• Opportunity to work within the busy FMCG industry.
• Exceptional career development and internal progression.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.