Customer Service Coordinator

Customer Service Coordinator

Salary £27,000 -£28,000 per annum + Bonus £600.00 - £1000.00 – per annum

Our client is  seeking to find a friendly, outgoing, organised Customer Service Co-ordinator to work closely with their Engineers and Customers in a fast-paced small team.

• Responsible for a team of engineers, usually 2-4 depending on experience.
• Responding to customer inquiries and keeping them up to date with progress.
• Arranging annual and bi-annual callouts for routing calibration for equipment.
• Assist the engineers with diary management,  routing and ensure you communicate as a team.
• Answer incoming telephone calls, assist customers and our engineers with their requests, or re-direct calls to the correct person/department where necessary.
• 60% telephone liaison, 40% Invoicing
• Complete administration of engineer reports and customer invoicing within 48 hours.
• Ensure the CRM system is kept accurate and up to date
• Update the customer database, gather further details for customer records.
• Monitor the department email inbox and respond to customers based on the urgency.

Skills required:

Experience within Customer Services essential

Preference given to those from an Automotive background – (Service Advisor)

Preference given to those with technical parts experience

Excellent telephone manner

Preference given to those with experience with Customer Services or Service Co-ordination or Service Administration

Strong attention to detail

Team player, keen to work within a small friendly fast-paced team

Good MS Office skills

25 days of annual leave, plus 8 bank holidays.

Working hours are 08:30 — 17:00 Mon to Thu and 08:30 — 16:30 Fri. (1 hour for lunch)