Customer Service Engineer
Utilise Recruitment
Salary: £37,000 Basic + Bonus + Commission
Location: Field-Based
Reporting To: Service Operations Manager
The Role
We are recruiting on behalf of a leading engineering business for a Customer Service Engineer to support customers across a designated territory. This is a hands-on role focused on equipment servicing, maintenance, fault finding, repairs, and customer support.
Key Responsibilities
- Carry out planned maintenance and reactive service visits
- Diagnose and repair mechanical, electrical, and electronic faults
- Manage your territory effectively and meet service targets
- Deliver a high level of customer service at all times
- Provide operator training and technical support
- Identify opportunities for additional products and services
- Complete service reports and maintain accurate records
- Support colleagues and assist with coverage outside your normal area when required
- Strong electrical and mechanical fault-finding skills
- Good understanding of electronic systems
- Organised and able to prioritise workload effectively
- Commercial awareness and customer-focused approach
- Strong communication and interpersonal skills
- Comfortable working independently in the field
- IT literate with experience using service reporting systems
- Positive and professional attitude
- Self-motivated and reliable
- Flexible and adaptable
- Calm under pressure
- Strong team player
- Driven to achieve results
- £37,000 Basic Salary
- Bonus Scheme
- Commission Opportunities
- Training & Development
- Career Progression
- Company Vehicle (where applicable)
Apply Now →
Application opens at the source listing. Free for jobseekers.