Customer Service Executive

• Based in Epsom
• c£28,000 salary
• Monday – Friday, 9am – 5.30pm

Benefits:

• Genuine career progression
• Onsite parking
• 20 days holiday + bank holidays
• Pension scheme
• Genuine career progression

Job Description:

• Answering emails/phone calls from customers and solving issues.
• Follow the complaints procedure and logging all correspondence.
• Liaising with suppliers and couriers to help organise customer requests.
• Provide troubleshooting advice and arranging spare parts to be delivered.
• Booking in customers who may require on site engineer visits.
• Dealing with returns – working closely with the supplier and shipping company
• Preparing delivery/ service notes.
• Liaising with Engineers and scheduling installations.
• Generating reports for management.
• Implement systems and procedures.
• Check and respond to Google reviews.
• Working on a ticketing system.

Person Specification:

• Experience in a customer service role.
• Keen eye for detail.
• Handling and resolving problems or experience scheduling.
• Able to multi task and prioritise.
• Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion.
• Good computer literacy (all systems used are computer based and many products we sell have computer systems driving them).