Customer Service Executive in Stratford-upon-Avon, Warwickshire

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience.
 
BASIC SALARY: Up to £26,000
 
BENEFITS:
· 22 Days Annual Leave (increasing with service)
· Pension
· Annual Performance Bonus
· Wellbeing Package
 
LOCATION: Office-based in Bidford-on-Avon.
 
COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester
 
JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant
 
Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any queries are dealt with promptly.
 
You will:
· Process customer orders received through our online sales channels.
· Monitor orders through to dispatch and coordinate with couriers to resolve delivery queries.
· Respond to customer enquiries by telephone and email.
· Update and maintain information using Excel and internal systems.
· Prepare and manage documentation, including invoices and certificates of analysis.
 
PERSON SPECIFICATION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant
 
You'll be organised, enthusiastic and comfortable working in a busy environment. You'll have a keen eye for detail, enjoy helping customers and be confident juggling different tasks throughout the day.
 
Ideally, you'll have:
· Previous experience in customer service, administration or another customer-facing role.
· An interest in online selling or e-commerce platforms such as eBay, Shopify or Vinted, whether professionally or personally.
· Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
· Strong communication skills and a practical approach to problem-solving.
 
THE COMPANY:
 
We are an established UK distributor of specialist adhesives, sealants, tapes and coatings, supplying customers across the manufacturing, automotive and electronics industries. Alongside our traditional distribution business, we're continuing to develop our online sales channels, including Shopify and eBay, as part of our wider growth plans.
 
PROSPECTS:
 
Whether you're a recent graduate, have some customer service experience or are looking to develop a career in e-commerce, we'll provide the training and support you need. With continued business growth through acquisitions and an expanding online operation, there will be opportunities to develop your skills and progress within the business.
 
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
 
Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
 
Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.
 
REF: SM18723, Wallace Hind Selection