Customer Service & Logistics Team Leader in Ashington
Posted by Adecco
Pay not stated
Ashington · Permanent
Customer Service & Logistics Team Leader
📍 West Sussex | 💰 Competitive Salary DOE | 💼 Permanent
We're recruiting a Customer Service & Logistics Team Leader to join a growing business supporting customers across the UK and international markets.
This is a varied, fast-paced role where you'll lead an established team of three, oversee customer orders from receipt to delivery, coordinate logistics and exports, and ensure exceptional service standards are maintained across the business.
What You'll Be Doing
- Leading, coaching and supporting a team of 3 customer service professionals
- Managing customer orders from receipt through to fulfilment
- Coordinating with warehouse, purchasing and logistics teams
- Handling export documentation and international shipments
- Managing courier relationships, deliveries and shipment queries
- Prioritising workloads and resolving escalated customer issues
- Driving process improvements and operational efficiency
What We're Looking For
✔ Customer service, order management or sales support experience
✔ Logistics, supply chain, distribution or export experience
✔ Previous team leadership, supervisory or coaching experience
✔ Strong organisational skills and attention to detail
✔ Experience working in a busy, fast-paced environment
✔ Excellent communication and relationship-building skills
What's On Offer?
- Competitive salary
- 22 days holiday + bank holidays
- Pension scheme
- On-site parking
If you're a customer-focused leader with experience in logistics, supply chain or order management and are looking for your next challenge, we'd love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Application opens at the source listing. Free for jobseekers.