Customer Service Manager
Morrisons
At Morrisons, we’re proud to be The Market Street Grocer. We don’t just move boxes; we are food makers and shopkeepers with a rich British heritage. As a Customer Service Manager, you won't be stuck behind a desk; you’ll be right in the heart of the action, leading our front-of-store teams, managing checkouts, and ensuring every customer leaves with a smile.
What you'll be doing day-to-day:
- Lead & Inspire: Coach and develop a large, energetic front-end team of checkout colleagues and team leaders.
- Drive Excellence: Manage queue times, checkout availability, and front-of-store standards for a seamless shopping trip.
- Manage the Numbers: Oversee front-end productivity, labour budgets, and cash office compliance.
- Keep it Safe: Ensure strict adherence to legal compliance, financial security, and Challenge 25.
- Put Customers First: Act as the ultimate point of escalation, turning feedback into positive solutions.
More About You
You don’t just care about service; you understand how to run a highly organized, fast-paced front-of-house operation. You're a natural problem solver and a people person through and through, with a knack for diffusing tense situations and keeping a large team motivated during peak trading hours.
We’re looking for someone who has:
- Proven leadership experience: From a fast-paced retail, hospitality, or customer service environment (experience managing high-volume customer queues or large front-end teams is a massive plus).
- An operational mindset: You know how to manage rotas to match customer footfall, react quickly to sudden rushes, and maintain tight control over cash handling.
- A hands-on, roll-up-your-sleeves attitude: You love being right in the middle of the action on the front end, engaging with customers and supporting your team.
- Brilliant communication skills: With the ability to handle customer queries with empathy, build great relationships with your team, and collaborate with the wider store management.
- A genuine pride: For creating an exceptionally welcoming, friendly environment that represents the very best of Morrisons.
About Us
We are a team of over 90,000 down-to-earth people. Uniquely, we are the UK's second largest food manufacturer and own our entire supply chain; giving you incredibly diverse career paths and development opportunities.
More Perks:
- Colleague Discount: 15% staff discount for you, 10% for a nominated friend/family member.
- Competitive Salary: Discussed early in the process to match your experience.
- Time Off: 33 days annual leave.
- Future Growth: Access to our University-accredited Sir Ken Morrison Leadership School programme.
- Healthcare & Pension: Highly competitive pension scheme and private healthcare.
- Family Support: Enhanced maternity, paternity, and adoption leave.
- My Morri Rewards: Instant discounts, cashback, and perks on everyday dining and leisure.
Apply Now →
Application opens at the source listing. Free for jobseekers.