Customer Service Repairs Co-Ordinator

Alstom is the UK & Ireland’s leading supplier of new trains and train services, and a leading signalling and rail infrastructure provider. Alstom have built, or are building, just under 40% of the UK mainline train fleet; as well as the entire fleets in service with London Underground and Dublin Luas.

We provide the widest range of smart solutions in the rail market, from innovative high-speed rolling stock, metros and trams to maintenance, modernisation, infrastructure and signalling.

Employing 6000 people, we design and build trains at Derby, the UK’s largest train factory; and operate major sites at Widnes, Crewe, Ilford and Plymouth, and 30 train services depots across the UK and Ireland.  

Your Future role:

We are looking for a highly organised and proactive Customer Service Co-ordinator to join our Customer Service team. This is a key role focused on ensuring the smooth and efficient management of Parts and Repair operations, coordinating with suppliers, maintaining effective stock control, and delivering outstanding customer service to both internal and external customers.

Working collaboratively across departments and with external partners, you will help drive operational efficiency, support customer needs, and contribute to a high-performing service function. Occasional travel to other company sites will be required, typically a few times each year.

We'll look to you for:

• Manage customer enquiries and returns
• Launch repair processes from Notifications, Sales Orders and Service Exchange request
• Expedite orders and ensure delivery performance targets are met
• Control stock levels for repairable materials
• Set repair priorities and liaise with Workshop teams
• Raise Purchase Orders for external repairs
• Obtain and manage supplier quotations, pricing, and lead times
• Maintain accurate SAP records and order book data
• Monitor delivery KPIs, identify root causes, and support improvement actions
• Resolve invoice queries and support wider supply chain activities
• Support wider GSI activities and may include providing cover for operations across other Plants (e.g. Plymouth and Ireland) as required.
• Coordinate all parts and repair enquiries, orders, and service requests from customers, engineers, and internal teams.
• Manage the end-to-end repair process, ensuring timely processing, tracking, and completion of repair activities.
• Coordinate the shipment, receipt, and return of parts and repaired equipment.
• Prepare quotations for parts, repairs, and associated services in line with company procedures.
• Work closely with Production and Supply Chain teams to manage repair plans
• Escalate delays and maintain clear communication with stakeholders
• Support OTIF delivery performance and customer updates
• Coordinate logistics for overhaul and repair activities

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Experience within Customer Service, Supply Chain, or Purchasing
• Strong organisational and communication skills
• SAP/ERP system knowledge
• Ability to manage priorities in a fast-paced environment
• High attention to detail and problem solving mindset

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our agile working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive benefits (pension, life ins., medical)
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holidays
• Enjoy a wide range of flexible benefits that you can tailor to suit your lifestyle 
   
  You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!