Customer Service Representative

Location: Sutton, Surrey
Full-Time | 37.5 Hours per Week (Monday-Friday) | hybrid working
Salary: Competitive + Excellent Benefits

Adecco Recruitment is delighted to be recruiting for a Customer Service Representative on behalf of a leading global organisation. This is a fantastic opportunity to join a successful and growing business where customer experience, teamwork, and professional development are at the heart of everything they do.

If you are an organised, customer-focused professional who enjoys problem-solving, building relationships, and delivering exceptional service, we'd love to hear from you.

About the Role

As a Customer Service Representative, you will play a key role in providing outstanding support to customers, suppliers, and internal teams. Acting as the first point of contact, you will ensure queries are handled efficiently, orders are processed accurately, and strong working relationships are maintained.

This is a busy and varied role where no two days are the same. You'll be responsible for ensuring a seamless customer experience while supporting the wider business through effective communication, organisation, and attention to detail.

Key Responsibilities

Customer Support

• Act as the first point of contact for customer enquiries via phone and email.
• Process customer orders accurately using internal systems.
• Provide updates on deliveries, stock availability, and order progress.
• Resolve customer queries and complaints professionally and efficiently.
• Build and maintain strong relationships with customers and colleagues.
• Deliver a high standard of customer care at all times.

Order & Supply Coordination

• Coordinate supplier and purchase orders where required.
• Liaise with suppliers, warehouses, and logistics partners to ensure smooth order fulfilment.
• Monitor stock levels and support inventory management processes.
• Investigate and resolve issues such as delays, damages, or discrepancies.
• Maintain accurate records and ensure internal systems are kept up to date.

Team & Process Support

• Work collaboratively with colleagues across different departments.
• Support continuous improvement by identifying opportunities to enhance processes and customer experience.
• Manage workloads effectively and prioritise tasks in a fast-paced environment.
• Provide general administrative support as required.

About You

We're looking for someone who thrives in a customer-focused environment and enjoys delivering solutions.

You'll Have:

✅ Excellent verbal and written communication skills

✅ Previous experience in a customer service, administration, or order-processing role

✅ Strong organisational skills and the ability to manage multiple priorities

✅ A positive, proactive, and solutions-focused attitude

✅ Confidence working with numbers and maintaining accurate records

✅ Good IT skills, including Microsoft Office applications such as Word and Excel

✅ The ability to remain calm and professional when handling customer queries and resolving issues

✅ A strong team-player mindset with a willingness to support colleagues

Desirable:

• Experience using ERP or CRM systems
• Previous experience within a supply chain, logistics, distribution, or manufacturing environment
• GCSE Maths and English (or equivalent)

What's in it for You?

In return, you'll enjoy an excellent benefits package, including:

• Generous discretionary annual bonus scheme
• 25 days holiday plus bank holidays
• Additional leave for birthday, moving home, and marriage/civil partnership
• Competitive pension scheme
• Life assurance and income protection cover
• Hybrid working opportunities (up to 2 days from home)
• Cycle to Work scheme
• Annual health checks and seasonal flu vaccinations
• Employee Assistance Programme including:
• Virtual GP access
• Physiotherapy services
• Mental health support and counselling
• Discounted gym membership
• Retail discounts
• Complimentary refreshments, fresh fruit, tea, coffee, and soft drinks
• Onsite wellbeing initiatives including yoga and physiotherapy
• Regular team and company social events

Apply Today

If you're passionate about delivering excellent customer service and are looking to build a rewarding career within a supportive and professional environment, we'd love to hear from you.

Apply now with Adecco Recruitment to take the next step in your customer service career.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.