Customer service representative
Insight Select
Manchester
Salary: £28,000 + Benefits
I'm currently recruiting for a Customer Services Representative to join a premium office environment in the heart of Manchester. This is an excellent opportunity for someone with a background in customer service, hospitality, reception or office administration who enjoys working with people and delivering a first-class customer experience.
If you're looking for a varied role where no two days are the same and you can genuinely make an impact, I'd love to hear from you.
The Role As the face of the business, you'll be responsible for ensuring customers and visitors receive an exceptional experience from the moment they arrive. You'll also support the smooth day-to-day running of a busy business centre, working closely with colleagues to provide outstanding service.
Key Responsibilities
- Welcoming customers and visitors, providing a professional front-of-house service
- Managing reception duties and a busy switchboard
- Preparing meeting rooms and ensuring facilities are maintained to a high standard
- Supporting customer move-ins, move-outs and office set-ups
- Completing general administration, filing and reporting
- Carrying out daily building and housekeeping checks
- Ordering office supplies and maintaining communal areas
- Assisting with conference room bookings and AV equipment
- Supporting basic IT and telephony set-ups for customers
- Helping with centre tours and identifying opportunities to promote services where appropriate.
You'll ideally have:
- Previous experience in customer service, reception, hospitality or office administration
- Excellent communication and interpersonal skills
- A professional and confident telephone manner
- Strong organisational skills with the ability to multitask
- Good IT skills, including Microsoft Office
- A positive, proactive attitude and willingness to learn
- The confidence to build relationships with customers and colleagues at all levels.
- Salary of £28,000
- Monday to Friday working hours
- Excellent training and development
- A varied, customer-facing role
- Supportive team environment
- Genuine opportunities to develop your career
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