Customer Service Representative

Customer Service Representative

Oldbury

Monday to Thursday from 8.30am to 4.30pm - Friday from 8.30am to 4pm

Salary from £35,000 to £40,000 Depending on Experience

My client, who is a global leader in water chemistry, is looking for an experienced Customer Service Representative to join their team.

The Role:

•  Processing and following-up Customer orders.
•  Answering Customers' requests and ensuring Customer intimacy
•  Executing related import / export activities
•  Ensuring compliance with internal and local rules & regulations, in order to ensure business continuity

Responsibilities:

- Daily interaction with Customers, Sales Managers, Credit Control, Order Fulfilment

depts.

- Replying to customers enquiries and connecting them with correct contacts

internally when required

- Checking daily report to progress status of the outstanding orders

- Order Entry related to the company site, including O&G orders from other

production sites

- Confirming details to customers

- Keeping customers update on delivery issues/dates etc.

- Credit & Debit notes

- Returns requests

- Input of Complaints 

- Input/updating of pricing, customer records

- Assisting to raise new accounts/Ship to etc

- Arranging credit release of orders with accounts department

- Chasing customers for payment when required

- Cover and offer assistance to fellow CSRs at holiday times etc.

- Preparation of documentation for banking systems Letters of credit - and

collections.

- Maintaining orders with OTIF codes where necessary.

The Candidate:

- Strong experience in Customer Service

- Resourceful, result driven, analytical skills, team spirit, customer oriented

- IT knowledge (MS office), ERP systems are appreciated 

- Knowledge of shipping incoterms, letter of credit, bank collections, export

requirements, particularly with respect to Hazardous goods.

- Fluent in English, another language would be beneficial

Please contact Marie Brisson at Winsearch UK for further information - (url removed)

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

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Manh

INDWIN

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