Student Recruitment and Support Adviser
Pertemps Open University
The Open University in Northern Ireland
Academic Services
£13.45 per hour PAYE
Address: 110 Victoria St, Belfast BT1 3GN
Start date asap
End Date: Friday 30th October 2026. (Full commitment to the length of the contract is required).
Full-time, 37 hours per week/ successful candidates will be required to work to a flexible working shift pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday.
Student Recruitment and Fees at The Open University in Ireland provides information and advice to enquirers and students on all aspects of studying with the Open University and on student enrolment by telephone, letter, e-mail and other electronic formats. In this role, you will be involved in the registration of students on Open University modules, qualifications and programmes and the maintenance of student and enquirer details, module and qualification records on corporate systems.
You should be comfortable with technology, have excellent communication and organisational skills and be able to demonstrate attention to detail and accuracy in your work. You will also have well developed customer service skills. You will have a good working knowledge of Microsoft Office, and the ability to make effective use of a wide range of OU IT applications.
Key Responsibilities
- To provide information and routine advice to support students and potential students in registration and study with The Open University, through both proactive and reactive contact via a number of channels including inbound and outbound phone calls, emails, letters, online webchat and social media, and face to face
- To undertake associated administrative and operational processes to action student and potential student requests:
- To access, utilise and update university systems and databases:
- To assist proactively in the development and continuous improvement of good internal and inter team working and service provision:
- To work as part of a flexible operation to provide support and answer queries from students, potential students and Associate Lecturers within agreed timescales.
- To continually develop skills and knowledge to maintain and improve personal performance.
Skills and Experience
- Experience of outbound calling in a complex customer services environment.
- Experience of working in a multi-channel environment and coping with high volume telephone calls, emails and correspondence.
- Experience of answering and actioning diverse queries, using a wide range of information sources.
- Good communication skills, both oral and written.
- GCSE Maths and English at Grade C or above, or equivalent
- Relevant IT experience, including use of Office365 packages.
- Flexibility, including adaptability to changing circumstances, duties, work practices and systems and a commitment to ongoing development with the ability to demonstrate a rapid understanding of newly presented information.
- Good organisational skills, including experience of working productively and accurately with repetitive tasks in a deadline driven environment.
- An understanding of team working and the ability to work as part of a team.
Desirable
- Relevant NVQ to Level 2 or above (e.g. Customer Services or Information, Advice and Guidance, Customer Care).
- Some familiarity with finance administration.
- Recent experience of working within a higher education environment.
- Experience of providing information and the ability to transfer this experience to a higher education context.
- Ability to use management information systems.
- Ability to use customer relationship management systems
Work location
At the start of the assignment the role will be fully office based for the 7-8 week training period. Thereafter the role will be hybrid and must be able to come into the office as and when required due to operational needs.
Please note that there may be more frequent attendance required for the initial training period as well as holiday leave being restricted during this period. Leave will also be restricted in the busy peak periods, which are currently August-September and January-February.
On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site:
(url removed)
How to apply
Please click "Apply" now and upload your most recent CV to be considered for this opportunity.
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