Customer Service in Leeds, West Yorkshire
Posted by RG Setsquare
£12.82 an hour
Leeds · Temporary
£12.82 per hour
Monday to Thursday: 8:30am - 5:00pm | Friday: 8:30am - 4:30pm
Temporary Ongoing Contract
We are currently recruiting for a Customer Care Coordinator to join a busy and supportive team. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys resolving issues and delivering a first-class customer experience.
Key Responsibilities
- Managing customer queries and complaints in a professional and timely manner
- Coordinating remedial works and ensuring completion within agreed timescales
- Liaising with site managers, subcontractors and suppliers to schedule repairs and maintenance
- Ensuring labour and materials are available before works commence
- Contacting customers after completion to ensure satisfaction and maintain excellent service standards
- Producing and maintaining accurate customer care records and documentation
- Monitoring subcontractor performance and escalating concerns where necessary
- Supporting customer meetings with management teams when required
- Maintaining organised filing and administration systems
- Identifying recurring issues and helping implement long-term solutions
- Ensuring effective communication between customers, contractors and internal teams
About You
- Previous experience in customer service, customer care or administration
- Excellent communication and organisation skills
- Ability to manage multiple tasks and prioritise workload effectively
- Confident using Microsoft Office and internal systems
- Strong problem-solving skills with a customer-focused approach
Apply below with your CV!
RG Setsquare is acting as an Employment Business in relation to this vacancy.
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