Customer Service Specialist

Octane Recruitment

Our client is looking for a Customer Service Specialist to join their centre in Grantham, this is a new position for our client in their automotive centres nationwide. It’s a front-of-house role giving trusted advice & exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme and career progression. 

Location: Grantham
Pay / salary: Basic: £30,000 + bonus £500 per month OTE: £36,000 
Job type: Permanent / Full time role 
Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 – 16:00  

Benefits for the Customer Service Specialist role: 
  • Bonus scheme up to £6,000 per year 
  • Full training provided
  • 32 days holiday including Bank Holidays
  • Extensive on-going training programme 
  • Career development: training and Company growth to boost career progression 
  • Staff discounts on servicing, tyres, and MOTs 
  • Life Insurance  
  • Pension scheme 
  • Employee Assistant Program 
  • Long service recognition, enhance maternity and paternity leave 
  • Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events 
 
Job Responsibilities  
  • Own the complete in-centre customer journey from arrival through to departure and future bookings 
  • Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty 
  • Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed 
  • Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times 
  • Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team 
 
What you’ll need to a be considered for the role 
  • Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services) 
  • Demonstrable track record of building rapport, handling objections, and closing sales ethically 
  • Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided) 
  • Customer-first mindset with genuine passion for delivering outstanding experiences 
  • High integrity and commitment to ethical selling – comfortable saying “no” when it is the right thing for the customer 
  • Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided) 
  • Resilient, adaptable, and calm under pressure in a fast-paced retail environment 
  • Collaborative team player who supports colleagues and shares knowledge  
  • No driving licence required
 
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply. 
Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today.
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