Customer Service Specialist in Didcot

The Advocate Group are proud to be partnering with Ariat in their search for a Customer Service Specialist to support their growing European business and deliver an exceptional customer experience to their B2B retail partners.

Founded on innovation, performance and quality, Ariat has built a strong international reputation across equestrian, outdoor and lifestyle markets. This is an exciting opportunity to join a globally recognised brand, working closely with customers and internal teams to ensure a seamless order journey and best-in-class customer service.

The Role

• Manage the end-to-end customer order process across multiple systems, ensuring orders are processed accurately and efficiently.
• Build strong relationships with B2B retailers and Key Accounts, acting as a key point of contact for a defined region.
• Work closely with Area Managers, Finance, Product and Warehousing and Logistics teams to deliver an exceptional customer experience.
• Manage and monitor the customer order book, maximising timely shipments and proactively communicating stock availability and delivery updates.
• Respond to customer enquiries relating to product specifications, availability and order placement via phone, email and ticketing systems.
• Manage and resolve post-order queries relating to payments, shipping, stock allocation, invoicing and deliveries.
• Support customers throughout the ordering process, providing guidance and resolving any issues that may arise.
• Carry out daily order checks across ordering and back-office systems, identifying and addressing potential processing issues.
• Work towards agreed KPIs, maintaining high standards of accuracy, productivity and customer satisfaction.
• Collaborate with the wider Customer Service team, supporting colleagues and contributing to continuous improvements across the function.

About You

• Previous experience in a customer service or customer support role, ideally within a B2B, retail or wholesale environment.
• Passionate about delivering exceptional customer service and building strong, long-term customer relationships.
• Confident communicating with customers and internal stakeholders across different departments.
• Comfortable working in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
• Highly organised, proactive and able to manage multiple priorities effectively.
• A positive, team-oriented approach with the ability to work collaboratively and independently.
• Strong IT skills, including proficiency in Microsoft Office and confidence using multiple systems.
• Experience with Salesforce Service Cloud would be advantageous.
• Previous experience using SAP would also be beneficial.
• Able to use initiative, make sound decisions and take ownership of customer queries through to resolution.

At Ariat, success is built on five core values that shape the way people work, collaborate and grow together:

• Innovation: Embracing new ideas, challenging the status quo and finding better ways of working.
• Integrity: Acting with honesty, accountability and consistency to build trust.
• Quality: Taking pride in your work and striving for the highest standards.
• Respect: Communicating openly, valuing different perspectives and treating others thoughtfully.
• Teamwork: Supporting one another, sharing knowledge and contributing to a positive, collaborative team culture.

If the role and responsibilities sound like a good fit for you, then I’d love to speak to you!

Find out more about our available opportunities or how we can help you further your career – contact us today.

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Phone: (phone number removed)

We look forward to your application for this exciting opportunity.

The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.