Customer Service

TXM Recruit

TXM Recruit are currently supporting the recruitment of a Customer Service Administrator on a 6-month contract to join a busy and fast-paced commercial and sales environment.

This is a key role focused on delivering first-class customer service, ensuring accurate order administration, and supporting the wider sales function to drive order intake, invoicing, and overall business growth. You will act as a central point of contact for customer communications, ensuring all enquiries, quotations, and orders are handled efficiently and professionally.

Key Responsibilities
  • Manage and resolve customer enquiries, complaints, and communications through to completion
  • Process and accurately enter customer orders using ERP/MRP systems, ensuring compliance with internal processes
  • Prepare and issue order acknowledgements, quotations, and customer responses in a timely manner
  • Maintain accurate records of all customer interactions via CRM systems
  • Support RFQ and tender submissions, ensuring high-quality commercial and technical input
  • Liaise with internal departments to ensure smooth order fulfilment and issue resolution
  • Work closely with the Commercial Manager to provide updates on activity, progress, and any risks or issues
  • Ensure all customer communications reflect a professional and solution-focused approach
  • Contribute to continuous improvement within customer service and sales administration processes
About You
  • Previous experience in a customer service or commercial/sales office environment
  • Strong communication and interpersonal skills with a customer-focused approach
  • High level of accuracy with the ability to work to tight deadlines
  • Experience using ERP/MRP and CRM systems
  • Confident using Microsoft Office packages
  • Strong numerical and analytical ability (minimum GCSE Maths grade 5 or equivalent)
  • Highly organised with excellent attention to detail
  • A proactive team player with a positive and professional attitude
This is an excellent opportunity for someone who enjoys a varied customer-facing administrative role within a structured commercial environment, where accuracy, communication, and service quality are key.

TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection process due to disability or long-term health condition, we will do our best to assist you.
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