Customer Services Director in Cambridge, Cambridgeshire

Are you an experienced Customer Service Director seeking a brand-new challenge?  Do you have a strong understanding of sales processes too?  This is a superb opportunity to join a great organisation over the coming months with an expected start date of Spring 2027.

Our superb client based on the outskirts of Cambridge is seeking a Customer Service Director to join them on a full-time permanent basis working 8.30am – 5.30pm Monday to Friday.

As Customer Service Director, you will be responsible for:-

• Leading an established sales and customer service team, coaching and mentoring your direct reports, setting departmental targets and KPI’s, recruitment and selection of your team, performance management, 121’s and appraisals.
• Manage strategic customer relationships and how to maximise customer revenue, whilst maintaining high levels of customer service at all times.
• Continuous improvement of the customer experience, compiling customer feedback and customer satisfaction to improve processes
• New customer acquisition and onboarding of new customer accounts into the organisation
• Preparing sales forecasts, developing the sales and customer service strategy for the organisation, establishing a strong sales pipeline and effective customer retention.
• Monitor competitor activities to ensure the business remains competitive
• Implementing the sales and customer service strategies for the business.
• Managing complaints from receipt through to resolution within the department, giving feedback to internal teams to ensure procedural changes where required.
• Reviewing commercial pricing and strategy
• Attending off-site customer meetings to review / negotiate contracts, attending events and networking opportunities
• Work with marketing to ensure sales and customer service are fully aligned with the brand vision, supporting sales campaigns.
• And all other associated duties for a position of this level.

To be considered for the role of Customer Services Director, you will have a strong background in sales and customer service leadership at an appropriate level.  You will thrive on delivering revenue targets and growth, be able to develop sales & customer service strategies and lead an experienced team, with strong commercial and analytical decision-making skills.  You will be articulate and have exceptional presentation and communication skills.

In return, for the role of Customer Services Director, you will receive a salary of c£120,000, car allowance / company car, pension, 33 days holiday inclusive of bank holidays, private healthcare and much more.

Send your CV now for consideration.

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