Customer Success Executive
Sammons Recruitment Ltd
Sammons Recruitment Group is an established, family-owned recruitment business with over 69 years of experience connecting great people with great opportunities. With offices across the South East, we're proud of the long-term relationships we've built with both our clients and candidates.
As our Farnham office continues to grow, we are looking for a friendly, motivated and ambitious individual to join our team. Whether you've worked in customer service, retail, hospitality, sales or administration, we will provide all the training and support you need to build a successful career in recruitment.
What's in it for you?
- 22 days holiday plus Bank Holidays, increasing with length of service
- Employee Assistance Programme
- Cycle to Work Scheme
- Christmas and Summer team events
- Comprehensive training and ongoing mentoring
- Uncapped commission scheme
- Clear career progression opportunities within the business
- A friendly and supportive team environment
- Modern office in the heart of Farnham with excellent transport links
- Plus, if you're an animal lover, you'll get to work alongside our friendly office dog, Otis the Golden Retriever!
This is a people-focused role where you'll be helping both candidates and local businesses.
Your day-to-day responsibilities will include:
- Delivering an excellent customer experience to candidates and clients.
- Building strong relationships and becoming a trusted point of contact.
- Speaking with candidates to understand their skills, experience and career goals.
- Matching candidates with suitable job opportunities.
- Writing engaging job adverts and promoting vacancies across job boards and social media.
- Searching for candidates using job boards, LinkedIn and our database.
- Arranging interviews and supporting candidates throughout the recruitment process.
- Keeping candidate and client records accurate and up to date.
- Learning how to build relationships with local businesses and identify new opportunities.
- Working alongside experienced consultants while developing your own client and candidate network.
- Working towards individual and team targets with plenty of coaching and support.
About You
We're looking for someone who:
- Loves working with people and building relationships.
- Has excellent customer service skills.
- Enjoys talking to people both over the phone and face to face.
- Has a positive attitude and is eager to learn.
- Is organised and able to manage multiple tasks.
- Enjoys working in a busy environment.
- Is motivated by achieving goals and delivering great results.
- Has good IT skills and is confident learning new systems.
Why Recruitment?
Recruitment is a rewarding career where you can genuinely change people's lives by helping them find the right job while supporting local businesses to grow. No two days are the same, and you'll develop valuable skills in communication, relationship building, negotiation, sales and customer service.
If you're looking for a career where your effort is recognised, your earning potential is uncapped and there are genuine opportunities to progress, we'd love to hear from you.
- Collaborate with sales, technical support, and product teams to ensure clients receive tailored solutions aligned with their needs.
- Provide training sessions or webinars to educate clients on new features or updates that enhance their experience.
- Gather feedback from clients to inform product development and service enhancements.
- Develop strategies for increasing customer retention rates through proactive engagement initiatives.
- Maintain detailed documentation of client interactions, issues resolved, and follow-up actions taken.
- Proven experience in customer success or account management roles within the financial services industry or related sectors.
- Familiarity with Salesforce or similar CRM platforms for managing customer relationships effectively.
- Strong communication skills with the ability to convey complex information clearly and persuasively.
- Analytical skills to interpret data insights, identify trends, and develop actionable strategies.
- Knowledge of financial services products, processes, or compliance standards is highly desirable.
- Demonstrated ability to build rapport with diverse clients and internal teams.
- Bachelor’s degree in Business Administration, Finance, Communications, or a related field is preferred.
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
Apply Now →
Application opens at the source listing. Free for jobseekers.