Customer Support Advisor at B3Living, Broxbourne
B3Living · Direct employer
£29,573 – £32,860 a year
Broxbourne · Permanent
Based in Broxbourne, Hertfordshire
Permanent, full-time, 37 hours per week
Salary: £29,573 - £32,860
We have an exciting opportunity for a customer-focused individual with excellent communication and organisational skills to join our Property and Housing Services team and help deliver an outstanding experience for our residents.
In this role, you’ll act as the first point of contact for customers, providing friendly, efficient support across a wide range of housing and property services. From diagnosing and logging repairs to resolving enquiries, processing payments and maintaining accurate records, you’ll ensure requests are handled promptly and effectively. You’ll work closely with colleagues, contractors and external partners, delivering seamless customer experiences while ensuring compliance with relevant policies and regulations.
We’re looking for someone with…
- Experience working collaboratively within a team and with internal and external partners to deliver coordinated services
- Strong customer service skills
- Effective communication skills, both verbal and written
- Competent IT skills, including use of Microsoft Office applications (Word, Excel, Outlook, SharePoint)
- Basic knowledge of safeguarding principles
We’re a social business, based in Turnford and across Southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
There are some great benefits too, including…
- 27 days’ holiday per year plus bank holidays (pro rata for part-time colleagues)
- Option to buy and sell holiday
- Cross-organisational bonus scheme
- Up to 12% pension contribution
- Life assurance
- Funded health cash plan or subsidised private medical insurance
- Discount vouchers
- Enhanced family leave
- Range of special leave
- Car loans, cycle to work and electric car lease scheme
The closing date for this vacancy is 25th November 2026.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.
Other organisations may call this role Customer Service Advisor, Customer Service Officer, Housing Support Advisor, Call Centre Advisor, Customer Service Executive, Contact Centre Advisor, Call Centre Operative, or Contact Centre Operative.
We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture. We strongly welcome applications from underrepresented groups, including LGBTQIA+ people, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.
Don’t worry if you don’t tick absolutely every box. If you have customer service skills, even if they don’t exactly match, we’d still like to hear from you.
All our vacancies are open to flexible working arrangements, something we’re really proud of. What’s possible will depend on the role and the needs of our customers and the business.
Sounds like your kind of job? Apply today and join us as a Customer Support Advisor.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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