Customer Support Advisor
Tiger Recruitment
This is a hands-on role focused on providing excellent customer service on an ongoing temporary basis, starting asap
Key Responsibilities
- Monitor and respond to customer queries via live chat in a timely manner
- Manage the customer service inbox, responding to emails and redirecting queries to the appropriate person where needed
- Get up to speed quickly with the company’s technical platform and confidently handle software-related questions
- Provide responsive, accurate and helpful customer support, ensuring queries are dealt with promptly
- Previous experience in a similar customer service role, ideally within a technology firm.
- A track record of quickly learning technical platforms and confidently handling customer queries
- Strong customer service skills and a genuinely responsive approach
- Someone who is organised and ensures customer queries are acknowledged and resolved promptly
- Comfortable troubleshooting and helping customers with software-related issues
- Confident communicator with a calm, helpful and solutions-focused approach
Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
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