Customer Support Assistant – Part Time

Customer Support Assistant – Part Time

Telford

Permanent

2 days per week (Thursday & Friday) - 15 hours

Circa £13ph

We are looking for an organised, proactive and analytical Customer Support Assistant to join our busy Commercial team on a part-time, job-share basis.

This is a varied role that combines administration, customer support, product analysis and project coordination. Working closely with colleagues across several departments, you'll help deliver valuable customer insights, support product development activities and provide high-quality analysis to assist business decision-making.

If you're highly organised, enjoy working with data and have excellent attention to detail, this could be the perfect opportunity.

Key Responsibilities

• Provide administrative support to the Commercial team, including printing, binding, packing and posting documents.
• Assist with the development of new and existing products by working alongside internal teams.
• Maintain and update internal systems accurately.
• Prepare customer, product and market analysis, including competitor information where required.
• Support commercial projects and business initiatives.
• Carry out regular store visits to monitor products and market activity.
• Conduct product testing and record findings.
• Collate, analyse and present sales data to identify trends and opportunities.
• Produce professional presentations and reports to support customer meetings and commercial activities.

Skills and Experience

• Excellent written and verbal communication skills.
• Previous experience supporting internal and external customers.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach and the ability to work independently.
• Excellent Microsoft Office skills, particularly Excel, Word and PowerPoint.
• Strong analytical skills and a keen eye for detail.
• A collaborative approach and the ability to work effectively as part of a team.
• A full UK driving licence.

Desirable

• Previous experience within a commercial, marketing, product development or customer support role.
• Experience working within a fast-paced consumer goods or manufacturing environment.

What We Offer

• A varied and interesting part-time role within a supportive team.
• Flexible working pattern across two days.
• Opportunities to contribute to exciting commercial projects.
• A friendly and collaborative working environment.
• Ongoing training and development.

If you're looking for a part-time role where you can use your organisational, analytical and communication skills to make a real impact, we'd love to hear from you.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client.  Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with.  Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.   Prince Personnel specialise in commercial, accounts and finance and technical recruitment.  With the best jobs around we are an independent agency working hard for you.

Reference: DE27012