Customer Support Engineer

Customer Support Engineer
Location: Slough (Onsite)
Salary: £35,000–£40,000
Type: Full-time, Permanent

My client, an innovative electronics design and manufacturing company, is looking for a Customer Support Engineer to provide technical support for its IoT and refrigeration control product range. This role combines customer-facing technical support with international travel, product troubleshooting, and close collaboration with engineering teams.

Key Responsibilities

• Provide technical support to customers via phone, email, and online meetings
• Advise customers on product applications, configuration, and troubleshooting
• Travel internationally to support customer installations and resolve technical issues
• Investigate product returns and produce failure analysis reports
• Maintain customer support documentation and technical databases
• Prepare product samples and technical bulletins
• Work closely with R&D to support product improvements and technical documentation

Requirements

• HND or Degree in Electrical & Electronic Engineering, Telecommunications, or a related discipline
• Experience in technical customer support or a similar engineering role
• Strong understanding of electronic circuits and schematic diagrams
• Experience using electronic test equipment and soldering techniques
• Excellent communication and problem-solving skills
• Full passport with the ability to travel internationally at short notice
• Well organised, self-motivated, and customer-focused

What’s on Offer

• £35k–£40k salary
• Onsite role in Slough
• Company pension and generous holiday allowance
• International travel opportunities across Europe, Asia, Africa, and the Americas
• Exposure to cutting-edge IoT, GPS, WiFi, GSM, and BLE technologies
• Opportunity to work alongside a multidisciplinary R&D team with excellent career development prospects