Customs Clearance Coordinator

Due to their continued success, our client is currently recruiting for an experienced Customs Clearance Coordinator to join their team to manage the end-to-end coordination of FCL and LCL deliveries.

Skills & Experience Required:

• Previous experience within container logistics, freight forwarding, import operations or a similar transport environment
• Proven ability to coordinate both FCL and LCL import deliveries from port through to final destination
• Sound understanding of UK port operations, shipping line procedures and associated container charges, including demurrage and quay rent
• Professional and courteous telephone manner with excellent customer service skills
• Strong written and verbal communication skills, with the ability to build positive working relationships
• High level of accuracy and attention to detail when processing bookings, documentation, delivery instructions and transport costs
• Competent user of Microsoft Office packages and role related software, including Destin8 and CNS

You will be responsible for coordinating import deliveries, ensuring shipments are completed efficiently, on time and to the highest standards of customer service. Working closely with customers, hauliers, shipping lines and internal teams, you will help ensure the smooth day-to-day running of operations.

Key Responsibilities:

• Plan and coordinate FCL and LCL import container deliveries from port to customer
• Schedule deliveries with customers and transport providers to meet operational deadlines
• Liaise with shipping lines to obtain container releases and resolve delivery queries
• Allocate work to approved hauliers, ensuring the best balance of cost and service
• Maintain accurate shipment records, transport costs and supplier information
• Monitor delivery progress and respond quickly to any delays or operational issues
• Keep customers informed with clear, timely updates throughout the delivery process
• Ensure all documentation and job costings are completed accurately and in line with company procedures

In return, our client offers an excellent benefits package that rewards your contribution and supports your wellbeing. This includes 25 days' annual leave plus Bank Holidays (increasing with service), a generous 9% employer pension contribution, private healthcare cash plan, 24/7 GP access, employee discounts, life assurance, free on-site parking, regular social events and ongoing training within a supportive and experienced team.