Data Performance Manager
Acis Group · Direct employer
We’re looking for a Data Performance Lead to play a pivotal role in shaping how we use data, performance information and customer feedback to drive continuous improvement across the organisation. From overseeing key performance dashboards and regulatory returns to analysing trends, benchmarking our performance and challenging us to improve, you’ll be at the heart of strategic decision-making. Working closely with senior leaders, Board members and colleagues across the business, you’ll help ensure our data is accurate, meaningful and impactful. If you’re passionate about turning complex information into clear insights, influencing positive change and helping an organisation deliver more for its customers, this is an opportunity to make a real difference.
To see the full scope of the role, please see the attached Job description:
As a Data Performance Manager, a typical day might include:
- Lead the development, validation and delivery of Acis Group’s KPI dashboards, ensuring data accuracy, audit readiness and meaningful performance insights.
- Provide data and analysis to support Board reports, strategic decision-making, annual reporting and policy development.
- Manage and coordinate key regulatory and statutory returns, including TSM, ESG, SDR, NROSH and EDI submissions.
- Use performance, customer and benchmarking data to identify trends, challenge performance and drive continuous improvement.
- Lead on tenant satisfaction reporting, benchmarking and insight generation to help shape services and strategy.
- Maintain and develop relationships with external benchmarking, assurance and regulatory partners.
- Line manage and support the Data Analyst, fostering a collaborative and high-performing approach to data reporting.
- Champion data quality, integrity and governance across the organisation.
- Oversee the Group Risk Register system, providing assurance and challenge to risk owners.
- Produce high-quality management information, dashboards and reports to inform business decisions.
- Coordinate new reporting requirements arising from legislation and regulatory change.
- Use tools such as Power BI, SQL and other reporting solutions to deliver impactful analysis and insights.
Some of the experience and skills we're looking for:
- A relevant degree, professional qualification, or equivalent experience in data, reporting or business intelligence.
- Experience managing multiple priorities, delivering results and driving improvements to tight deadlines.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Experience working with large databases, reporting tools and business intelligence platforms.
- Good knowledge of SQL and database structures, with experience creating reports and dashboards.
- Experience using Power BI and advanced Excel to produce meaningful performance insights.
- Familiarity with reporting tools and technologies such as SSRS, SQL Developer, Oracle, Crystal Reports, GIS or similar.
- Ability to combine data from multiple sources to tell a clear and compelling performance story.
- Confident presenting analysis and recommendations to senior leaders, Boards and committees.
- Excellent communication skills, with the ability to translate complex data into actionable insights.
- A customer-focused approach and genuine interest in improving organisational performance.
- Qualifications in audit, risk or performance or business management are an added bonus.
- Experience of the housing sector is not essential – but a willingness to learn about it is. Working in social housing is a challenging but rewarding career.
- Experience or knowledge of business social housing sector business systems would be advantageous.
- Experience of managing relationships with suppliers and vendors.
- Excellent analytical skills and attention to detail, creative at problem solving.
- Comprehensive understanding of GDPR and cyber security.
- An organised individual who is comfortable with working flexibly in a busy environment
Being part of the Acis team, you’ll get:
- 25 days annual leave (rising by 1 day per year to max of 30) plus bank holidays
- Pension contributions up to 10%
- The opportunity to undertake professional training, funded by us.
- One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
- Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
- Employee recognition scheme
- Long service awards
- Cycle to work scheme
- Employee Assistance Programme
- Professional membership subscription to support your continuous professional development
- Death in service benefit as part of our pension scheme
Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need.
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