Decarbonisation Support Advisor

Decarbonisation Support Advisor

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Decarbonisation Support Advisor                                               

Location:       Ashington/Durham

                      Flexible to suit the operating areas of Bernicia, however, is expected to frequently work away from the normal office location and will regularly deal with customers in their homes.

Salary:          £31,873 per annum, plus a £2,142 car allowance

Contract:      Permanent Post

Hours:          Full-time, 37 hours per week, Monday to Friday

Closing:       12 Noon on Friday 21st August 2026

Introduction

If you’re passionate about the Environment and having a key role in helping deliver energy efficiency improvements, by supporting customers then our Decarbonisation Support Advisor is for you.

Individuals interested in this role must always put the needs of our customers first, providing appropriate care and consideration in every case.

We are looking for people who are great communicators and passionate about making homes more energy efficient but are also detail focused and realistic about the challenges we face in reaching our targets.

Role benefits

• 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
• Working from home up to 2 days per week.
• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.  We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more. 
• Generous pension scheme with life insurance of 3 x salary.

About the role:

You will ensure effective resident consultation to Bernicia customers, in accordance with PAS2035:2023 (or future iterations) pre, during, or post installation of energy efficiency measures. To provide appropriate and bespoke advice to our customers to keep them engaged throughout the process and obtain necessary relevant information.

Visit customers in their homes pre and post installation of energy efficiency measures to explain the planned measures, their benefits, potential savings, how energy can be reduced further/how to use efficiently and to explain the process.

You will liaise with different departments in Bernicia such as our Asset, Property, and Housing teams, along with our delivery partner and other stakeholders to ensure effective communication and liaison for customers so that any questions, concerns, or issues can be managed and resolved swiftly to customer satisfaction. 

Your Skills and Experience:

Successful candidates will need:

• Experience of working in a customer facing environment and a willingness to understand construction and retrofit techniques.
• Excellent communication skills, both written and verbal, along with excellent team working skills.
• Good IT skills, with an experience of Word and Excel, and with an ability to update and interrogate bespoke systems.

Essential

Full clean driving licence and the use of a vehicle for work purposes.

Desirable

• Relevant demonstrable experience in a similar role
• Level 3 award in Domestic Retrofit Advice.
• City and Guilds Energy Awareness and Advice.

About us

We’re all about helping people in need of housing.  We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.

We’ve built Bernicia to be a business that people want to be a part of.  We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.

Looking to grow your career at a company that puts its people first?  

Our people are what make us great. Their feedback has recognised us as a Great Place to Work® certified employer.

We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

You will be required to hold a current and valid driving licence.

Interviews will take place, week commencing 24th August 2026.

For more information regarding this role, please contact: Emma Searle on (phone number removed) or Poppy Atterton on (phone number removed).

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia.