Digital Operations & Service Delivery Engineer

The Role

As part of our continued technology maturity and digital transformation programme, we're looking for a highly dependable, proactive, and customer-focused Digital Operations & Service Delivery Engineer to join our growing technology team.

Reporting directly to the Head of IT, you'll play a key role in ensuring our technology services remain stable, secure, and scalable while supporting the evolving needs of the business. This is an excellent opportunity for someone who combines strong technical expertise with a passion for service delivery and continuous improvement.

What You'll Be Doing

• Providing day-to-day IT support across the organisation

• Managing incidents, service requests, and operational issues

• Supporting end-user technology across office and field-based teams

• Working with third-party technology providers and vendors

• Administering Microsoft Intune and endpoint management solutions

• Managing device lifecycle activities, compliance, patching, and security standards

• Supporting and administering Microsoft 365 technologies, including Entra ID, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Conditional Access

• Maintaining technical documentation, asset records, and operational governance processes

• Supporting technology projects, migrations, acquisitions, and transformation initiatives

• Contributing to automation, AI, and digital innovation programmes

What We're Looking For

Essential Experience

• 3+ years' experience in IT Operations, Service Delivery, or Technical Support

• Strong Microsoft 365 administration experience

• Experience with Microsoft Intune and endpoint management platforms

• Strong Windows 10 and Windows 11 support experience

• Excellent troubleshooting and problem-solving skills

• Strong communication and stakeholder management skills

• Ability to manage multiple priorities while working independently

Desirable Experience

• LogMeIn Resolve administration and support

• Patch management and endpoint compliance solutions

• SharePoint administration

• Microsoft Power Platform exposure

• ITIL or structured service management experience

• Experience supporting multi-site organisations

• Exposure to automation, AI, or digital transformation initiatives

• Knowledge of CMDB, asset management, and operational governance practices

Why Join Us

• A competitive remuneration package tailored to your role
• 25 Days Holidays + Bank Holidays + Christmas Shutdown
• Birthday off (after successful probationary period)
• Access to continuous learning opportunities and development through our Award-winning Training Academy
• Recognition programs to celebrate contributions and milestones
• Flexible approaches to work-life balance where possible
• Social & Fun Perks

If this sounds like a good fit, please apply today—we will be reviewing applications as they come in and may close the role early once we find the right person.

Recruitment Agencies

Checkmate Fire Solutions does not accept unsolicited CVs or candidate details from any source other than directly from the candidate. We do not accept unsolicited communications or submissions from external recruitment agencies. Any recruitment agency wishing to submit candidates must have a current, duly executed agreement in place with Checkmate Fire Solutions and must be expressly instructed in writing to supply candidates for a specific vacancy. In the absence of such agreement and written instruction, Checkmate Fire Solutions reserves the right to consider any CV or candidate submission as unsolicited and shall have no obligation to pay any fees, commissions, or other charges in respect of such submission.