E-Commerce Coordinator in Suffolk
Posted by Hales Group
£35,000 a year
Suffolk · Permanent
Location: Ipswich
Salary: £35,000 per annum
Contract: Permanent
Shift Pattern: 4 on / 4 off, 12-hour shifts
About the Role
We're looking for a proactive and hands-on E-Commerce Coordinator to support the day-to-day running of a fast-paced online retail operation in Ipswich.
This is a varied role that combines team coordination, warehouse operations, order fulfilment and problem-solving. You'll play a key part in ensuring customer orders are processed accurately, stock is managed effectively and daily operations run smoothly.
This isn't a desk-based position. We're looking for someone who enjoys being involved in the operation, supporting their team, leading by example and taking ownership of challenges as they arise.
The successful candidate will be confident organising workloads, motivating colleagues and maintaining high standards across both warehouse and online sales activities.
Key Responsibilities
- Coordinate the daily running of fulfilment and online sales operations
- Organise and allocate workloads across the team to ensure maximum efficiency
- Support and motivate team members throughout each shift
- Oversee the picking, packing and dispatch of customer orders
- Ensure courier collections are organised and shipments leave on time
- Monitor operational performance and resolve issues quickly and effectively
- Maintain accurate stock records and support inventory management processes
- Use internal systems to manage orders, stock movements and reporting
- Assist with onboarding and training new team members
- Work closely with management and operational teams to improve processes and maintain service levels
- Occasionally provide support during live online sales events when required
- Previous experience within warehouse, fulfilment, logistics or e-commerce operations
- Experience leading, coordinating or supervising a team
- Strong organisational skills with the ability to prioritise effectively
- A proactive and solutions-focused mindset
- Confident decision-maker who can work well under pressure
- Excellent communication and interpersonal skills
- Good IT skills with experience using warehouse, stock or order management systems
- A hands-on approach and willingness to support the wider team when needed
- Warehouse Team Leader
- Fulfilment Supervisor
- Logistics Coordinator
- Dispatch Supervisor
- Operations Coordinator
- E-Commerce Supervisor
- Warehouse Shift Manager
- Goods-In or Goods-Out Team Leader
- Permanent position offering long-term stability
- Competitive salary of £35,000 per annum
- 4 on / 4 off shift pattern providing excellent work-life balance
- Growing and fast-moving business environment
- Supportive management team and opportunities for progression
Please apply with an up to date CV or contact Keeley for more information - (phone number removed)
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