Engineer Service Coordinator in Fleet, Hampshire

Service Coordinator
Fleet, Hampshire area
Full time, Permanent
£29,000 - £31,000

The role:

The successful applicant will be responsible for carrying out administration duties across the Service and Repairs Department. Reporting to The Service Manager.

**Applicants must be able to demonstrate having worked in a fast-paced environment, where your work load can constantly change direction**

Duties will include:

• Communicating with customers and maintaining internal CRM and database systems.
• Assisting with H&S RAMS in coordination with H&S manager.
• Managing work schedules for Service Engineers.
• Repair quoting and follow up, liaising with clients & organisation of engineers/sub-contractors.
• Raising purchase orders for the procurement of service and repair parts/sub-contractors using QuickBooks accounting software
• Raising invoices, as required, for repairs/call outs using QuickBooks accounting software.
• Supporting colleagues during holidays/sickness/busy periods.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by Line Manager/Director.

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office, Excel and Outlook)
• Preferred experience in QuickBooks or similar accounting package.
• Qualifications in GCSE English, Math’s preferred, but relevant job experience can also be suitable.
• Preferred experience in service delivery, office organisation and business processes.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with high levels of concentration.
• Ability to maintain regular and punctual attendance.
• Must be able to communicate confidently & politely both in person and via the telephone with both customers and colleagues.
• Must be able to work as part of a team.
• Must be able to lift and carry small packages

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