Enrolment Support Advisor - Fixed Term Contract

Enrolment Support Advisor - Fixed Term Contract

Location: Birmingham

Salary: £25,640 - £27,040 per annum

At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the role

As an Enrolment Support Advisor, you'll play an important role in making sure students have a smooth and straightforward start to their studies. Supporting both new and returning students, you'll help manage enrolment processes, maintain accurate records, and provide clear, timely communication throughout.

As part of a wider team, you'll contribute to a consistent and positive student experience across our campuses.

What You'll Do:

• Support the accurate and efficient enrolment of new and returning students
• Guide students through online enrolment, ensuring required information is complete and correct
• Maintain and update student records across internal systems
• Respond to student queries via email, phone, text and web chat, providing clear and helpful information
• Identify and resolve routine issues, escalating more complex queries where needed
• Work with colleagues across the University to ensure a consistent approach to enrolment
• Contribute during busy periods and support enrolment-related events such as open days and assessments

What You'll Bring:

• Experience in an administrative or customer-facing role
• Strong attention to detail and a focus on accuracy
• Clear and professional communication skills, both written and verbal
• Confidence using Microsoft Office applications such as Word, Excel and Outlook
• The ability to organise your workload and prioritise tasks effectively
• A proactive and adaptable approach, with the ability to work independently within established processes
• A commitment to providing a positive and inclusive experience for students and colleagues

This role is offered as a fixed-term contract from 20th July until 12th October.

We encourage early applications, as we may close the advert ahead of the stated deadline if we receive a high volume of interest.

Why BIMM University

We are a values led organisation, meaning our core values underpin all that we do:

Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

How To Apply

Interested in this opportunity, click apply and you will be redirected to our careers page to complete your application.